Common questions about legal rights and account protection
When you close an account via Settings > Account Management, your profile is deactivated immediately and your chip balance is returned to your registered payment method within one business day. Your data is anonymised after 90 days, but you can request a full download before closure. After closure, we retain only your anonymised transaction history for legal compliance.
Each deposit is verified against your registered identity and encrypted before it reaches our system. DANA and OVO deposits clear in seconds; GoPay and QRIS within one minute. You receive an instant confirmation in your transaction log with the payment reference number. If a deposit fails to arrive, live chat can trace it within minutes.
If you believe your account has been compromised, contact live chat immediately with your account ID and last known activity. We will lock the account, verify your identity using your registered ID number, and restore it to your control. Any unauthorised transactions within the past 24 hours can be reviewed for reversal.
Yes. Go to Settings > Personal Information and update your name or ID number. We verify the new details match your payment method records. Changes take effect within one business day and you'll see a confirmation in your account log.
We retain your full transaction history—deposits, withdrawals, payouts and refunds—for seven years. This helps us resolve disputes, comply with local record-keeping law, and let you download your complete activity whenever you need it. After seven years, transaction records are permanently deleted.
No. Your personal information, ID scans and payment details are never sold or shared. We may share anonymised gameplay data with game studios to improve titles, and we disclose account information only if required by court order or local law enforcement, with legal process shown to you first where permitted.
Contact our support team within 48 hours of the transaction with your account ID and the transaction reference number visible in your deposit log. We will investigate and work with the payment provider to verify or reverse the charge. Most disputes are resolved within 5 business days.
